IMPORTANT NOTICE TO VISITORS

CORONAVIRUS – COVID-19

We are monitoring Government guidelines and will be informed families when visits will commence.

The visits will be under the following conditions:

  • Visits are restricted for a length of 30minutes for one nominated visitor, who will then visits on subsequent visits.
  • Each Visitor is limited to 1 visit per week.
  • Visitors must between the ages of 18-70 years old
  • Visitors will need to arrive at least 40 minutes in advance to complete an LFD test.
  • Visitors must have their temperature taken and recorded, as well as complete a Health Questionnaire
  • Visitors will need to wear a face mask, gloves and apron and keep this on for the duration of the visit.
  • Hand washing facilities are provided and all visitors must ensure they wash their hands before their visit.
  • Appointments will be booked on a first come basis.
  • Visitors must adhere to social distancing requirements.



  • We continue to invest in various latest technology to keep our residents and staff safe, and were featured on BBC Look East for Temperature technology and sanitisation. We are constantly reviewing our robust PPE policy & cleaning regimes, so we are ahead of Government recommendations, & ensuring we stay alert through latest Public Health Training for staff.

    These robust measures are absolutely necessary to safeguard the health and wellbeing of our vulnerable residents and we will continue to assess the risk and take steps to prevent, detect and control any spread of infections.


    Please be aware that the guidelines in regard to best practice containment recommendations for the COVID-19 are developing and changing daily. This is the present situation, however, if circumstances change, further updates will be promptly announced.

    EXCEPTIONS

    Exceptions will be made for any urgent visits, but these would need to be ratified by the Manager or Directors of the home (for example Palliative Care)

    OUTDOOR ACTIVITIES

    In these uncertain times for the Residents’ personal safety they will be restricted to the Home at all times (we have discussed this with the Residents)

    COMMUNICATION

    Families will be encouraged to SKYPE their loved ones;


    We are working to ensure that our residents will be helped to use software for video calling, to allow families to keep in contact;


    We are requesting families to provide us their email address. Please provide to the admin staff.


    Activities within the home will be offered to head off any feelings of isolation.

    Thank you everyone for your cooperation and understanding.